Shipping policy
Shipping Policy
Thank you for shopping with Enusia. We're committed to getting your order to you safely and promptly.
Processing Time Orders are processed and shipped the same business day when placed before our daily cutoff. You'll receive a confirmation email with tracking information once your order has shipped.
Domestic Shipping (United States)
- Standard (Free): Orders $70.00 and over ship free — Estimated delivery 3–5 business days
- Express: $15.00 — Estimated delivery 1–2 business days
International Shipping We ship to select countries worldwide .
- Tracked International Shipping: $29.95 USD — Estimated delivery 7–14 business days
- Free Tracked International Shipping: Orders $200.00 USD and over ship free — Estimated delivery 7–14 business days
Duties, Taxes & Import Fees All duties, VAT, taxes, or import fees charged by your country are the responsibility of the customer. These are not included in your order total and are collected by your local customs authority upon delivery.
Cancellations Because we process orders quickly, cancellations are accepted only before an order has been fulfilled. Once your order has shipped, it cannot be canceled.
International Returns Returns are accepted within 14 days of delivery. Customers are responsible for all return shipping costs, as well as any duties, taxes, customs fees, or import charges incurred during the return. Items must be returned in their original, unused condition. Original shipping charges are non-refundable.
Order Tracking Once your order ships, you'll receive a tracking number via email to monitor your delivery.
Lost or Damaged Orders If your order arrives damaged or doesn't arrive as expected, please contact us at info@enusia.com within 7 days of delivery, or within 7 days after the estimated delivery window has passed if your package has not arrived. We'll promptly investigate with the shipping carrier and keep you informed throughout the process.